Returns & Exchanges

We want you to feel confident in your EBY selection, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. Please note that for hygiene reasons, all intimate innerwear must be in its original, unopened packaging to be eligible for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the request process and secure it to your package.

3

Package and Ship

Place the items in their original garment bags and drop off the package at any authorized carrier location within 7 days of generating your label.

4

Receive Your Refund

Once our warehouse team inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing