Frequently Asked Questions

Everything you need to know about your EBY shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel must be in its original unopened packaging.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Do you ship internationally?

Yes, EBY ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.